STORE POLICES
Any and all sales are FINAL. All orders will undergo validation from our Fraud department, to detect and stop any fraudulent orders from being placed from our website. This is an attempt to protect all of our customers and their personal information.
PRIVACY POLICY
We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Frequently Asked Questions
Extension Hair Care & More
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Raw hair bundles are 100% unprocessed hair collected directly from donors in India and regions in southeast Asia. The hair is never chemically treated, dyed, or altered, preserving its natural texture, luster, and longevity.
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- Raw hair: Completely unprocessed, straight from the donor. Highest quality available.
- Virgin hair: Heavily processed for texture uniformity
- Processed hair: Chemically altered (colored, permed, or textured), which reduces its lifespan.
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With proper care, our raw hair can last 4 years or more. The durability of our products is our most valued feature
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- Use sulfate-free shampoo and moisturizing conditioner then air dry
- Detangle gently with a wide-tooth comb before installs
- Deep condition regularly every 2 weeks
- Store in a silk/satin bag when not in use
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Yes, we recommend co-washing or shampooing extensions upon receipt however it is optional
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Shipping in the U.S. will take up to 7 working days including Saturdays
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Yes. Our raw Indian bundles can be bleached and dyed to the lightest 613 blonde.
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We recommend sealing weft to ensure longevity of the bundles however it is optional.
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Due to the nature of our product, we do not accept returns on used hair. However, unopened and unused products may be eligible for exchange. Please review our full return policy page
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If you have concerns with your order please send an email to Customerservice@allurestrands.com and allow up to 72 hours for a response.
