SHIPPING & RETURNS
At Allure Strands we strive to provide the highest level of service with each step of your shopping experience. Shipping is free on all products including sale items. All of the products available at Allure Strands will ship with USPS with products over $400 requiring a signature upon delivery. Delivery in the USA will take up to 7 business days including Saturdays. If you have any concerns about your purchase or additional questions email CustomerService@AllureStrands.com. Please allow 24-72 hours for a response.
Frequently Asked Questions
Extension Hair Care & More
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Raw hair bundles are 100% unprocessed hair collected directly from donors in India and regions in southeast Asia. The hair is never chemically treated, dyed, or altered, preserving its natural texture, luster, and longevity.
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- Raw hair: Completely unprocessed, straight from the donor. Highest quality available.
- Virgin hair: Heavily processed for texture uniformity
- Processed hair: Chemically altered (colored, permed, or textured), which reduces its lifespan.
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With proper care, our raw hair can last 4 years or more. The durability of our products is our most valued feature
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- Use sulfate-free shampoo and moisturizing conditioner then air dry
- Detangle gently with a wide-tooth comb before installs
- Deep condition regularly every 2 weeks
- Store in a silk/satin bag when not in use
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Yes, we recommend co-washing or shampooing extensions upon receipt however it is optional
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Shipping in the U.S. will take up to 7 working days including Saturdays
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Yes. Our raw Indian bundles can be bleached and dyed to the lightest 613 blonde.
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We recommend sealing weft to ensure longevity of the bundles however it is optional.
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Due to the nature of our product, we do not accept returns on used hair. However, unopened and unused products may be eligible for exchange. Please review our full return policy page
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If you have concerns with your order please send an email to Customerservice@allurestrands.com and allow up to 72 hours for a response.
